WilsonOrange recognises the value and importance of establishing and maintaining quality standards in everything that we do, and it is this very area of our work that is seen as the cornerstone to our reputation, success and continued growth.

It is our policy to operate a Quality Assurance System to ensure that our consultants consistently provide a high level of service to both our clients and candidates alike. We fully embrace the standards laid out by the Recruitment & Employment Confederation (REC) and are committed to professional and ethical standards of conduct.

As part of our continuing commitment to monitor and improve the quality of our service, we would greatly appreciate any feedback on any area of our business.

Complaints Policy

WilsonOrange Ltd is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

If you have a complaint, please contact our Customer Services Manager. You can write to him at WilsonOrange Ltd, 8 Rudd Close, Worcester, WR5 3FF.

Next Steps :

1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your  complaint. You can expect to receive our letter within 5 days of us receiving your complaint.
2. We will record your complaint in our central register within a day of having received it.
3. We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
4. We will then start to investigate your complaint. This will normally involve the following steps;
   1. We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request;
   2. We will then examine the member of staff’s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 4 days from receiving their reply.
5. Our Customer Services Manager will then invite you to meet him to discuss and hopefully resolve your complaint. He will do this within 5 days of the end of our investigation.
6. Within 2 days of the meeting we will write to you to confirm what took place and any solutions he has agreed with you. If you do not want a meeting or it is not possible, we will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. He will do this within 5 days of completing his investigation.